Frequently Asked Questions

Get answers to commonly asked questions about our practice.

Service

What are your office hours?

Our office is open Monday-Friday from 8am to 5pm. Appointments can be scheduled online 24/7.

Do you accept Ghana Health Insurance?

At this time we do not  accept Ghana Health Insurance. We hope to be able to accept these plans in the near future. For now we accept, Cash, Mobile Money and Bank Transfer.

How can I pay my medical?

You can easily pay bills with cash at our center, or with Mobile Money and Bank Transfer, You can also pay online through our secure payment portal. 

Doctor

How can I choose a doctor?

You can browse doctor profiles on our website or call to speak with a care adviser to help match you with the right provider.

How quickly can I get an appointment?

Many of our doctors offer next-day appointments for urgent needs. Routine visits are usually scheduled within 1-2 weeks.

Can I email my doctor with questions?

You can send secure messages to your doctor via the patient portal or call our office to speak with their medical team.

General

What medical services do you provide?

We provide primary and specialty care, lab testing, imaging, chronic disease management, wellness services, and more.

How do I get my medical records?

You can access your records through the patient portal or request copies through our medical records department.

Do you have emergency services or provide after-hours care?

We do not currently provide our own  ambulance or emergency services. However, in any life-threatening medical emergency, please call 193 immediately to request emergency medical assistance and transport. 

Emergency Service

0247-166-395